Employers

IT Support & Solutions Skills

Equip your workforce with the expertise to manage systems, resolve technical issues, and support users across hardware, software, and cloud platforms.

Part of our IT Courses

 

Government-funded workforce training in IT support and solutions, delivered through the Apprenticeship Levy.

IT support apprenticeship for employees, funded by the Apprenticeship Levy in the UK

Course Overview

Our IT Support & Solutions Apprenticeship equips employees with the technical and problem-solving skills needed to ensure secure, reliable IT operations. This government-funded workforce training programme empowers staff to diagnose issues, maintain networks, and support users, safeguarding business continuity and efficiency.

Core Capabilities

IT Support

Troubleshooting

Network Fundamentals

Hardware/Software Installation

Cybersecurity Awareness

System Maintenance

Customer Support (IT)

Organisational Benefits

Optimised IT Infrastructure:

Ensure smooth and secure technological operations, minimising downtime and maximising productivity.

Proactive Problem Resolution:

Quickly diagnose and resolve IT issues, maintaining business continuity.

Secure & Ethical Tech Deployment:

Implement and manage IT solutions with an emphasis on data security, privacy, and responsible AI integration.

Curriculum Plan

Phase 1
Module 1
Understanding the Solutions Development Lifecycle
  • Understand the stages of a typical solutions development lifecycle (SDLC).
  • Recognise your responsibilities within structured methodologies (e.g., Agile, Waterfall).
  • Apply task and time management to ensure timely delivery.
Module 2
Technical Foundations and Architecture
  • Understand solution architecture principles (e.g., layers, components, integrations).
  • Conduct system investigations to inform solution design.
  • Use research methods to explore new tools or systems.
Module 3
Designing and Evaluating Solutions
  • Generate and assess multiple potential technical solutions.
  • Evaluate options based on feasibility, scalability, and cost.
  • Document and demonstrate your technical input to selected solutions.
Phase 2
Module 4
Implementation and Sustainability
  • Follow implementation protocols, version control, and rollback strategies.
  • Apply sustainability practices (e.g., energy-efficient coding, resource-conscious configuration).
  • Ensure solutions are functional, stable, and maintainable.
Module 5
Stakeholder Communication and Service Delivery
  • Communicate technical and non-technical information clearly.
  • Manage and meet stakeholder expectations with an inclusive approach.
  • Provide consistent, professional, and customer-focused service.
Module 6
Testing and Quality Assurance
  • Apply various testing methodologies (e.g., unit, integration, system, UAT).
  • Create effective test plans and use automated/manual tools.
  • Monitor, record, and address bugs or defects throughout development.
Phase 3
Module 7
Documentation and Audit Trails
  • Produce and maintain technical and end-user documentation.
  • Ensure traceability of issues, fixes, and updates.
  • Create audit trails that support internal or external reviews.
Module 8
Security and Compliance
  • Understand security best practices (e.g., encryption, access control).
  • Ensure compliance with legislation (e.g., GDPR, Cyber Essentials).
  • Implement secure coding practices and data handling protocols.
Module 9
Continuous Professional Development
  • Reflect on learning needs and career goals.
  • Engage with online courses, communities, or mentoring.
  • Stay current with emerging tools, languages, and technologies.
Module 10
Ethical AI in the Workplace
  • Understanding ethical considerations and risks in AI technology
  • Identifying and mitigating bias in AI systems
  • Strategies for reducing AI-related risks
  • Overview of key UK, US, and EU AI regulations
Gateway and independent preparation for end point assessment (EPA) 18-21 Months
  • Build and practice project presentation
  • Practice professional discussion 

Monthly Delivery Model

Structured Learning - 8 Hours
2 Hours

Tutor-Led Session

Interactive online session led by a tutor to introduce key concepts, build foundational knowledge, and provide targeted support aligned with the module.

1 Hours

Personal Development

Activities and discussions focused on applying learning to real-life scenarios, enhancing professional growth and soft skills.

2 Hours

Research and Development

Independent learning time dedicated to exploring relevant topics, conducting research, and expanding understanding beyond the core content.

3 Hours

Assignments and Assessments

Time allocated to completing tasks, assignments, and formal assessments that demonstrate knowledge, understanding, and progress.

Workplace-Based Application - 18 Hours
10 Hours

Work-Based Tasks

Structured activities designed to reinforce and apply learning directly within the apprentice’s job role, ensuring relevance and context.

8 Hours

Independent Applied Learning

Integration of newly acquired skills into day-to-day responsibilities, enabling continuous learning through practical experience in the workplace.

Approx 26 hours per month

How We Ensure Success

Measurable Impact

With government-funded workforce training, employers see reduced downtime, better staff retention, and higher IT efficiency at minimal cost.

Applied Learning

Training is customised to your business needs, with flexible delivery to fit seamlessly into operations.

Guided by Experts

Apprentices receive continuous support from a dedicated account manager and IT tutor.

Transform Careers

Upskilled employees gain the confidence to take on greater IT responsibilities, sparking innovation and long-term loyalty.

Key info

Level 3 IT Solutions Technician

Support & Solutions

Rated outstanding by Ofsted(opens new window).

Duration

Typical duration: 18 months

Eligibility Requirement

Age: Applicants must be 16 years or older at the start of the apprenticeship.

Right to Work: The individual must have the legal right to work in England and be employed in a role that supports their apprenticeship.

Residency:

  • Must have been ordinarily resident in the UK (or EEA, if applicable) for at least 3 years prior to the apprenticeship start date and must have the right to live and work in the UK for the full duration of the apprenticeship.
  • Post-Brexit, EEA citizens must have settled or pre-settled status.

Employment:  The apprentice must be employed in a role relevant to the apprenticeship standard or start a new job that fits the programme content.

Education:

  • GCSE Grade 4/C or above in English and Maths is the desired benchmark.
  • If not already achieved, Functional Skills Level 2 in English and Maths must be achieved before EPA. (if applicable)
  • Note:Functional Skills training and assessment is funded as part of the apprenticeship for eligible learners.

No Dual Enrolment: Apprentices must not be enrolled on another training programme funded or non funded at the same time as the apprenticeship.

Role Relevance:The apprentice’s role must allow them to develop the knowledge, skills, and behaviours outlined in the standard.

New Learning:

  • The apprentice must not have previously achieved the same or equivalent learning outcomes as covered in the apprenticeship.
  • Prior qualifications in related areas do not necessarily make a learner ineligible, unless they significantly overlap.

Fully- or Co-funded

Eligible for full Levy funding

Price: £15,000