Clarity
Employers

Artificial Intelligence (AI) and Automation for Business Administration

Equip your Business Administration employees with the real-world skills to transform organisational processes through the practical application of AI, automation, and digital tools. This programme is contextualised specifically for Business Administration environments — meaning every module, tool, and project reflects the workflows your team encounters day to day.

Apprentices will learn to analyse administrative workflows, identify improvement opportunities, build and configure low-code and no-code solutions, and support the responsible adoption of AI and automation technologies. Rather than abstract theory, learners gain immediately applicable skills in email automation, document management, CRM workflows, reporting, and more.

Part of our Business Administration Courses

IT support apprenticeship for employees, funded by the Apprenticeship Levy in the UK

Course Overview

Equip your employees with the real-world skills to transform organisational processes through thoughtful application of AI, automation and digital tools. This programme empowers learners to analyse workflows, prioritise improvement opportunities, build and configure low-code/no-code solutions, and support responsible adoption of AI and automation technologies across business functions. Apprentices will apply AI responsibly, drive operational efficiency and support continuous improvement aligned with organisational goals.

Core Capabilities

Business Process Analysis

AI & Automation Evaluation

Low-Code/No-Code Solution Design

Workflow Implementation

Change Support & Adoption

Data-Driven Decision Support

Ethical, Safe & Secure AI Use

Stakeholder Communication

Document & Records Management

Correspondence & Communication

Meeting & Diary Management

Organisational Benefits

Enhanced Operational Efficiency:

Empower your Business Administration workforce to streamline workflows, reduce manual tasks, and deliver measurable productivity improvements that free up time for higher-value work.

Agile Digital Transformation:

Build internal capability to adopt and scale AI and automation solutions strategically, rather than relying solely on external consultants.

Responsible Innovation:

Ensure your organisation uses AI and automation safely, ethically and in line with legal and governance frameworks, reducing risk and building stakeholder trust.

Stronger Data-Driven Culture:

Drive better decisions and continuous improvement by equipping Business Administration teams with the mindset and tools to evaluate evidence and performance outcomes.

Curriculum Plan

Phase 1
Module 1
Introduction to AI, Automation and Business Fundamentals
  • Understand AI and automation concepts, business fundamentals, and organisational drivers in a Business Administration context.
    Analyse administrative workflows and processes to identify inefficiencies and opportunities for improvement.
  • Analyse workflows and processes to identify inefficiencies and opportunities for improvement.
Module 2
Tools, Platforms and Evaluation Techniques
    • Explore automation and low-code / no-code tools including Microsoft Copilot, Power Automate, Zapier, and Make. Assess suitability and risks, and prioritise solutions aligned with Business Administration needs.
Module 3
Responsible AI & Digital Ethics
  • Understand ethical considerations, data security, privacy, bias mitigation, and legal frameworks crucial for safe and compliant AI deployments. Apply GDPR and data protection principles relevant to Business Administration functions.
Phase 2
Module 4
Workflow Design & Solution Prototyping
  • Design simplifiable Business Administration processes and build implementable workflows.
    Configure automations and AI-powered tools to solve real problems — email triage, document management, CRM automation, and reporting.
  • Configure solutions such as automations and AI-powered tools to solve real business problems.
Module 5
Testing, Documentation & Quality Assurance
  • Develop, document, and test integrated digital solutions.

  • Evaluate performance, refine workflows and ensure solutions meet operational requirements.
Phase 3
Module 6
Adoption, Training & Collaboration
  • Facilitate adoption of new tools and solutions within Business Administration teams, including training stakeholders, supporting change, and delivering user guidance.
Module 7
Communication & Stakeholder Engagement
  • Communicate progress, collaborate across teams and maintain effective reporting to managers and key stakeholders.
Module 8
Continuous Improvement & Performance Monitoring
  • Monitor, refine, and measure the impact of AI and automation solutions using productivity and efficiency data.
    Support ongoing evaluation of trends and emerging technologies relevant to Business Administration.
Gateway and independent preparation for end point assessment (EPA) 18-21 Months
  • Showcase project portfolio
    Present evidence of implemented solutions
    Participate in professional discussion and reflective evaluation

Monthly Delivery Model

Structured Learning - 6 Hours
2 Hours

Business Administration Tutor-Led Session

Expert-led interactive sessions designed to build core Business Administration knowledge, strengthen professional capability, and develop the practical skills needed to perform effectively in a modern workplace. Sessions are aligned to the apprenticeship standard and focused on real business application.

2 Hours

AI Tutor-Led Session

Forward-thinking mentoring sessions that introduce learners to AI-powered tools, automation, and no-code or low-code solutions that can improve efficiency across administrative tasks. Employers benefit from learners developing innovative ways to streamline processes, reduce manual workloads, and enhance operational productivity.

2 Hours

Assignments and Assessments

Practical assignments and assessments that reinforce learning, measure progress, and ensure learners can confidently apply their knowledge in the workplace. Activities are designed around real business scenarios to maximise relevance and impact for both the learner and employer.

Workplace-Based Application - 20 Hours
20 Hours

Work-Based Tasks

Structured workplace activities designed to enable learners to apply newly acquired knowledge and skills directly within the business. This approach supports immediate improvements in productivity, efficiency, and operational effectiveness, while helping employers embed best practices into day-to-day Business Administration functions. By applying learning in real business contexts, employers benefit from enhanced performance, increased capability, and continuous workplace improvement.

Approx 26 hours per month

How We Ensure Success

Measurable Impact

Employers see reduced administrative overhead, better staff retention, and measurable productivity gains at minimal cost through government-funded training.

Applied Learning

Training is contextualised to Business Administration environments and your organisation's specific needs, with fully online delivery to fit seamlessly into operations.

Guided by Experts

Apprentices receive continuous support from a dedicated account manager and specialist tutor with expertise in both AI tools and Business Administration.

Transform Careers

Upskilled Business Administrators gain the confidence to take on greater responsibilities, becoming the internal AI champion and unlocking long-term career progression.

Key info

Level 4

AI and automation Practitioner

Rated outstanding by Ofsted(opens new window).

Duration

Typical duration: 18 months

Eligibility Requirement

Age: Applicants must be 16 years or older at the start of the apprenticeship.

Right to Work: The individual must have the legal right to work in England and be employed in a role that supports their apprenticeship.

Residency:

  • Must have been ordinarily resident in the UK for at least 3 years prior to the apprenticeship start date and must have the right to live and work in the UK for the full duration of the apprenticeship.
  • Post-Brexit, EEA citizens must have settled or pre-settled status.
  • Must be resident in England

Employment:  The apprentice must be employed in a role relevant to the apprenticeship standard or start a new job that fits the programme content.

Education:

  • GCSE Grade 4/C or above in English and Maths is the desired benchmark.
  • If not already achieved, Functional Skills Level 2 in English and Maths must be achieved before EPA. (if applicable)
  • Note:Functional Skills training and assessment is funded as part of the apprenticeship for eligible learners.

No Dual Enrolment: Apprentices must not be enrolled on another training programme funded or non funded at the same time as the apprenticeship.

Role Relevance:The apprentice’s role must allow them to develop the knowledge, skills, and behaviours outlined in the standard.

New Learning:

  • The apprentice must not have previously achieved the same or equivalent learning outcomes as covered in the apprenticeship.
  • Prior qualifications in related areas do not necessarily make a learner ineligible, unless they significantly overlap.

Fully- or Co-funded

Eligible for full Levy funding

Price: £18,000